Privacy Policy
Effective Date: June 18, 2026
1. Company Information
My Renovation Guide is owned and operated by Luckystar Media Ltd. This Privacy Policy applies to all websites, landing pages, forms, communications, services, applications, and platforms operated under the My Renovation Guide brand.
2. Definitions
This Policy defines key terms including Consumer, Personal Information, Contractor Partner, Appointment, Lead Verification Technology, Service Provider, and applicable Privacy Laws.
3. Our Services
We operate a lead generation, homeowner qualification, quote comparison, contractor matching, and appointment facilitation platform for home services including windows, roofing, bathrooms, gutters, HVAC, and pest control.
4. Information We Collect
We collect categories of personal information, technical information, communication records, property information, consent records, and marketing interaction data submitted through our forms, calls, and digital interactions.
5. Sources of Information
Information may be collected directly from consumers, forms, calls, advertising campaigns, analytics technologies, contractor interactions, and service providers.
6. Purposes for Processing
We process information to qualify homeowners, match consumers with contractor partners, schedule appointments, deliver communications, perform analytics, prevent fraud, comply with legal obligations, and improve our services.
7. Contractor Matching Disclosure
Consumers acknowledge that My Renovation Guide is not a contractor and facilitates introductions and appointment scheduling with independent contractor partners.
8. Consent to Communications
By submitting information, consumers expressly request and consent to receive communications by phone, email, SMS, voicemail, artificial voice technology, prerecorded messages, and dialer-assisted technologies where permitted by applicable law. Consent is not a condition of purchase. Message and data rates may apply. Consumers may opt out at any time by replying STOP to text messages or by contacting us.
9. TCPA Recordkeeping
Consent records, timestamps, IP addresses, TrustedForm certificates, Jornaya LeadIDs, call recordings, voicemail records, and related compliance records may be maintained.
10. Lead Verification
We may use lead verification technologies to confirm consumer identity, project intent, and consent authenticity prior to distribution to contractor partners.
11. Information Sharing
Personal information may be shared with contractor partners, service providers, analytics providers, marketing partners, professional advisors, and authorities when required by law.
12. Tracking Technologies
We use cookies, pixels, tags, session replay tools, and similar technologies to operate the Services, measure performance, and support advertising.
13. Analytics and Advertising
We may use third-party analytics and advertising platforms, including Meta, Google, and similar providers, to measure campaign performance and deliver relevant advertising.
14. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
15. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information, including SSL encryption in transit and access controls.
16. Consumer Rights Workflow
Consumers may submit requests to access, correct, delete, or restrict use of their personal information, or to revoke consent, by contacting privacy@luckystar.io. We verify requests in accordance with applicable law.
17. California Privacy Notice
California residents have additional rights under the CCPA and CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information, and the right to limit use of sensitive personal information.
18. State Privacy Addendum
Residents of other states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and others) may exercise applicable rights under those laws by contacting us.
19. International Transfers
Personal information may be processed in jurisdictions outside the consumer's country of residence, subject to appropriate safeguards.
20. Contact Information
Luckystar Media Privacy Team
Email: privacy@luckystar.io
Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, England.